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What Do I DO if My Jewellery hasn't been Delivered?
As we use Royal Mail Special Delivery(tm) Next Day all parcels can be tracked and we should be able to advise you what can be done to resolve the problem.
Please also let us know if the item is delivered later than expected. Royal Mail Special Delivery(tm) Next Day guarantees delivery by 1pm the day after we post it, if not it offers a refund on your postage (subject to the Royal Mail's terms and conditions).
FAQs Index
- How do I place an order?
- How do I pay?
- When should I order my jewellery?
- How long will I have to wait for my jewellery?
- How much is post and packing?
- What do I do if my jewellery hasn't been delivered?
- Can I exchange or return an item?
- How do I measure and fit my jewellery?
- Can I customise the jewellery?
- Do you have a showroom?
- Can you reproduce a design I've seen somewhere else?
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