 |
 |
 |
Terms and Conditions
Your Quotation
A full quotation is sent for every order and upon request.All the pieces offered in the SilverTree Jewellery Design Bridal Collection are made to order to the specific requirements of the client and as such the cost of each piece may vary according to the materials chosen and the availability of these materials.
The initial consultation process is intended to determine your exact requirements so that your quote is as accurate as possible.
Any changes to the price quoted will be fully discussed with you before beginning/continuing the commission.
Any changes to the price originally quoted will be given in writing in the form of a new quotation.
Placing Your Order
It is recommended that all orders be placed at least 2-3 months in advance of the wedding date, not just to allow adequate time to make your jewellery but also to enable us to obtain the materials needed.
At the time of quotation we will give you an estimated completion date. We will always inform you of any changes to the estimate.
Prices
Our standard prices are based on the most cost effective source of materials. If an urgent order is placed, it may be necessary to obtain materials from other more expensive sources than those we usually use or place orders for stock using priority delivery services.
In these circumstances, any additional extra costs incurred for materials and/or postage when completing an urgent order will be passed on in the cost of the finished product.
Where this is the case, the quoted price of an item may be higher than advertised. We will always give a full explanation of any price changes under these circumstances.
Changes to your Commission
Any unreasonable or substantial changes to the design after completion that were not previously discussed will be charged for. This could include a fee for re-making or re-modelling the item plus the cost of additional or replacement materials.
Changes made before the completion of the jewellery may result in an alteration to the price.
SilverTree Jewellery Design will make no changes to your order without prior discussion.
Damaged/lost items
SilverTree Jewellery Design is unable to accept any responsibility for items damaged or lost in transit. All our items are posted using Royal Mail Special Delivery(tm) Next Day, as this is the only service that insures jewellery. This insurance will more than cover loss or damage in transit.
SilverTree Jewellery Design will offer every reasonable assistance in recovering losses, repairing damage or replacing lost items.
In these circumstances, please contact us immediately for our advice and help.
Unwanted/unsuitable items
During the initial ordering/consultation process, we always aim to take into account our client's requirements and therefore hope that you will only be delighted with your jewellery when you receive it. Because the jewellery is made to order to the specific requirements of the client, we are unable to accept any returns.Acceptance of the detailed quote is considered confirmation that we are proceeding with your commission in line with your requirements and that only errors on our behalf will be corrected free of charge. If an item is received and does not fit correctly, we will of course alter the item, but if the error was not ours, a charge may be incurred.
If on receipt there are any problems, please contact us for our help.
Your statutory rights are not affected.
A copy of these Terms and Conditions will accompany every quote.
Other ordering details
Our Products
